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Q: How to ensure the output of 4K@6OHz?
A: Please use HDMI to HDMI 2.0/2.1 or DP 1.2 Cable shorter than 15 feet in length. Then manually debug into desktop mode and set 4K@60Hz output. You also need to Set 4K@60Hz Output it in-game if necessary.
Q: Why does Steam Deck show slow charging?
A: Our docking station supports a maximum power output of 100W, if you use external devices such as keyboards, it will also take up some power. Therefore we recommend you to use a higher power charger.
Q: Why is the game screen delayed?
A: When running big games, too high image can put a large burden on the Steam Deck, which may be not capable of handling such high power consumption. You can reduce the picture quality of the game appropriately to reduce the latency of the external device during the game.
Q: Why do external devices such as mouse and keyboard not work well when docking?
A: When you dock your Steam Deck, please connect your power adapter to provide sufficient power supply.
Q: Why does the Ethernet not work?
A: After the SteamOS is upgraded, you need to manually enter the desktop mode and connect the wired network. Turn off Wi-Fi, or set the wired connection priority.
Q: Why does the TV not recognize my sound barrier and deactivate the CEC device?
A: In the Steam settings, click Audio, there is output, and click "External Devices", and the audio can be transmitted to the TV.
Delivery details We would ship the product within 72 hours (Weekend /holidays excluded) once full payment being received and cleared. Delivery time depends on destination and other factors, If you don't receive the item after 30 business days, please contact us, we'll investigate and solve the delivery problem. Terms of sales1. 30 days return policy, please return it within 30 days when you receive the item if you want to return it, we can not accept if it over than 30 days.
2. If you got the item has some defects, please contact us immediately by ebay message, we will arrange the new replacement or full refund to you.
3. If you do not get the item within estimated time, also just feel free to contact us, we will check it ASAP and will give you a best solution.
4. All returned items must be in the original packaging and provide us with the tracking number, specific reason for the return and your eBay ID. 5. Return shipping is to be paid by the Buyer. About usWelcome to our store!
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Contact usIf you have any question, just feel free to contact us via eBay message system.
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Brand Antank Type Charging Dock Compatible Product Valve Steam Deck Compatible Model Valve Steam Deck Connectivity Wired Color Black Country/Region of Manufacture China